QUADE Returns & Refunds Policy
At QUADE, we want you to love your order as much as we loved creating it. If for any reason you’re not completely happy with your purchase, here’s how we can help:
Returns
• You have 14 days from receiving your order to request a return.
• Items must be unworn, unused, unwashed and in their original condition, with all tags and packaging still attached.
• For hygiene reasons, we cannot accept returns on socks, hats or hair accessories unless faulty.
• To start a return, please email info@quadeclothing.com with your order number and reason for return.
Refunds
• Once we’ve received and inspected your return, we’ll let you know if your refund has been approved.
• Approved refunds will be processed back to your original payment method within 5–10 working days.
• Please note: shipping costs are non-refundable.
Exchanges
If the issue is the fit or you’ve simply changed your mind, we’d always recommend exchanging your item rather than returning it for a refund. We’d love to help you find the right size or style so you can enjoy your QUADE pieces.
If you’d like an exchange, simply email info@quadeclothing.com and let us know which size or item you’d prefer. We’ll do our best to reserve it for you, subject to availability.
Customers are responsible for the cost of return postage however will not be charged shipping on the exchange items being sent to you.
Faulty or Incorrect Items
• If you’ve received an item that’s faulty, damaged, or not what you ordered, please contact us within 7 days of receiving it and we’ll sort it quickly.
Return Shipping
• Customers are responsible for the cost of return postage unless the item is faulty or incorrect.
• We recommend using a tracked service so you know it gets back to us safely.
Q&A
How long do I have to return?
You have 14 days from receiving your order to request a return.
What condition do items need to be in?
Unworn, unwashed, and with original tags attached. (Sorry, we can’t accept returns on socks, hats or hair accessories unless faulty.)
How do I start a return?
Email us at info@quadeclothing.com with your order number and reason for return.
How long do refunds take?
Once approved, refunds are sent back to your original payment method within 5–10 working days. Shipping costs are non-refundable.
What if my order is faulty or incorrect?
If you’ve received something damaged or not what you ordered, let us know within 7 days and we’ll sort it.
Who pays for return postage?
Return shipping is the customer’s responsibility unless your item is faulty or incorrect. We recommend a tracked service.