At QUADE, we aim to make shopping simple and flexible. Please review our policy below before placing your order.
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Purchase Options
• Standard Orders: All items purchased through our website are processed once payment has been confirmed.
• Pre-Orders: If you purchase a pre-order item, payment will be taken at checkout to secure your order. Pre-order dispatch dates will be clearly stated on the product page.
• Gift Cards / Vouchers: Non-refundable and valid for 12 months from the date of purchase.
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Cancelling an Order
• You may request to cancel your order within 24 hours of purchase if it has not yet been dispatched. Please email us immediately at [insert email address] with your order number.
• If your order has already been shipped, you will need to follow our Returns Policy instead.
• Pre-orders can be cancelled within 24 hours of purchase. After this time, cancellations are not guaranteed as production is allocated against your order.
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Refunds for Cancelled Orders
• If your cancellation request is accepted, a full refund will be issued to your original payment method within 5–10 working days.
• If the order has already shipped, standard return conditions apply and shipping costs are non-refundable.
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We Reserve the Right To
• Refuse or cancel any order where payment has not been authorised, or if fraudulent activity is suspected.
• Make minor changes to product availability, descriptions, or pricing at any time.
