At QUADE, we know you’re excited to receive your order — here’s everything you need to know about shipping.
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Processing Time
• Orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).
• You’ll receive a confirmation email once your order has been shipped.
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UK Shipping
• Standard Delivery: 3–5 working days.
• Express Delivery: 1–2 working days.
• Shipping costs are calculated at checkout.
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International Shipping
• We currently ship to selected countries. Shipping times vary depending on location (typically 5–14 working days).
• Customs duties and taxes are the responsibility of the customer.
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Order Tracking
• Once your order has been dispatched, you’ll receive a tracking link via email so you can follow its journey.
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Delays
• We are not responsible for shipping delays caused by the courier or events beyond our control (strikes, customs delays, weather disruptions, etc.).
• If your order is significantly delayed, please contact us and we’ll do everything we can to help.
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Lost or Damaged Parcels
• If your parcel arrives damaged, please contact us within 48 hours with photos so we can resolve the issue.
• If your parcel is lost in transit, we’ll work with the courier to locate it. Claims for lost parcels must be submitted within 14 days of the expected delivery date.
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Questions?
If you have any questions about shipping, email us at Info@quadeclothing.com and our team will be happy to help.
